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PART ONE
Introduction to Banking and Financial Services
1. An Overview of the Changing Financial-Services Sector2. The Impact of Government Policy and Regulation on the Financial-Services Industry3. The Organization and Structure of Banking and the Financial-Services Industry4. Establishing New Banks, Branches, ATMs, Telephone Services, and Web Sites
PART TWOFinancial Statements and Financial-Firm Performance5. The Financial Statements of Banks and Their principal Competitors6. Measuring and Evaluating the Performance of Banks and Their Principal Competition
PART THREETools for Managing and Hedging Against Risk7. Risk Management for Changing Interest Rates: Asset-Liability Management and Duration Techniques8. Risk Management: Financial Futures, Options, Swaps, and Other Hedging Tools9. Risk Management: Asset-Backed Securities, Loan Sales, Credit Stanbys, and Credit Derivatives
PART FOURManaging Investment Portfolios and Liquidity Positions for Financial Firms10. The Investment Function in Financial Services Management11. Liquidity and Reserves Management: Strategies and Policies
PART FIVEManaging Sources of Funds for a Financial Firm12. Managing and Pricing Deposit Services13. Managing Nondeposit Liabilities14. Investment Banking, Insurance, and Other Sources of Fee Income15. The Management of Capital
PART SIXProviding Loans to Businesses and Consumers16. Lending Policies and Procedures: Managing Credit Risk17. Lending to Business Firms and Pricing Business Loans18. Consumer Loans, Credit Cards, and Real Estate LendingPART SEVEN
Managing the Future in a Global Marketplace19. Acquisitions and Mergers in Financial-Services Management20. International Banking and the Future of Banking and Financial Services
